Introduction At Tbilisi Trends, we strive to provide exceptional products and customer service. However, we understand that disputes may occasionally arise. This Dispute Resolution Policy aims to provide a clear framework for resolving any such issues.
Initial Contact If you have a complaint or dispute, we encourage you to first contact our Customer Service team at info@tbilisitrends.com or +995 599 566 713. We will make every effort to resolve the issue promptly and amicably.
Formal Written Complaint If the dispute cannot be resolved through initial contact with our Customer Service team, you may submit a formal written complaint to info@tbilisitrends.com. Please include all relevant details, including your order number, a description of the issue, and any previous steps taken to resolve the matter.
Internal Review Upon receiving a formal written complaint, we will conduct an internal review to investigate the issue. We aim to respond within 5 Business Days, outlining our findings and proposed resolution.
Legal Remedies If the dispute cannot be resolved through our internal review process, either party may seek legal remedies. This Dispute Resolution Policy is governed by the laws of Georgia.
Arbitration As a last resort, unresolved disputes may be submitted to an agreed-upon arbitration service, if applicable. Both parties agree to abide by the arbitrator’s decision as the final resolution of the dispute.
Changes to Dispute Resolution Policy We reserve the right to modify this Dispute Resolution Policy at any time. Changes will be posted on this page.
